Overview
This Refund and Cancellation Policy applies to paid astrology consultations, reports, subscriptions, wallet top-ups, digital content, and other paid services purchased through the app or website.
Refund eligibility depends on the service type, payment status, order status, usage, and the issue reported.
Subscription Cancellations
Subscription cancellations must be managed through the platform where the subscription was purchased, such as the app store, payment provider, or account settings.
Cancelling a subscription stops future renewal where supported, but it does not automatically refund past billing periods, consumed chat time, used credits, or delivered subscription benefits unless required by applicable law or the platform policy.
Access may continue until the end of the paid billing period unless the plan, app store, payment provider, or law requires a different result.
Chat And Call Sessions
You may cancel a scheduled consultation before it begins if cancellation is available in the app. Any refund or credit will follow the cancellation terms shown at checkout or in the booking flow.
Once a chat, call, live session, or consultation has started, the used time, credits, wallet amount, or subscription entitlement may be treated as consumed and may not be refundable except where required by applicable law or where we verify a platform-side technical failure.
No refund is generally provided for low balance, plan expiry, missed chat window, user-side connectivity issues, delayed joining, abuse-related session termination, or failure to provide accurate birth details.
Reports And Digital Content
Personalized reports, kundli, match reports, remedies, predictions, and other digital content may be non-refundable once generation, delivery, download, or access has started.
Refunds are generally not provided for dissatisfaction with an interpretation, change of mind, incorrect birth details supplied by the user, or expectations about a specific outcome.
Failed Payments And Duplicate Charges
If money is debited but the order is not confirmed, please wait for payment reconciliation. Failed or duplicate payments may be automatically reversed by the payment provider.
If the amount is not reversed within the payment provider's stated timeline, contact support@kundliprime.com with the transaction ID, registered phone or email, payment date, and screenshot or receipt.
Technical Issues
If a paid consultation fails because of a verified issue on our platform, we may provide a refund, partial refund, credit, rescheduling, or replacement service at our discretion.
Connectivity issues, device issues, user-side network problems, missed calls, delayed joining, or failure to provide accurate details may not qualify for a refund.
Refund Processing
Approved refunds may be issued to the original payment method, app wallet, or another supported method. Processing timelines depend on banks, payment providers, and app stores.
Taxes, gateway charges, promotional credits, coupons, bonuses, and partially used services may be non-refundable unless required by applicable law.
Contact
For refund or cancellation requests, contact support@kundliprime.com with your order ID and a clear description of the issue.